Invoices

Invoices Reminders & Overdue Actions
Here is how invoices flow 
 
 
 
 Day 
 Action 
 
 
 Day 1 
 Invoice created and sent out to customer on the first day of the month by email. 
 
 
 15 Days before Due Date 
 Customer receives an email reminder. 
 
 
 5 Days before Due Date 
 Customer receives an email reminder. 
 
 
 1 Days before Due Date 
 Customer receives an email reminder. 
 
 
 
 NOTE: For customers enrolled in auto-pay, our billing system regards the autopay date (if activated) as the invoice issuance date. As a result, some customers receive their  invoices at various points throughout the month, yet they all remain due by month's end.  In such cases, a receipt is sent instead of an invoice. Please note: if a customer's issuance/autopay date falls late in the month, earlier reminders (such as the 15-day reminder) may not be sent if their scheduled date has already passed. 
 
 If a customer experiences financial issues, they may call DC Tech IT, LLC and request an extension to the due date, which will prevent service late fees and cancellation. 
 Overdue Actions 
 
 
 
 
 Day 
 
 Action 
 
 
 1 Day Overdue 
 Overdue notice sent in email 
 
 
 7 Days Overdue 
 Interest will be added to invoice at the current rate of 5%  (Service may automatically be suspended till payment) 
 
 
 15 Days Overdue 
 Service & Subscription will be automatically suspended by billing system. When payment is made customer will need to contact DC Tech IT, LLC for reactivation of subscription/service as we will not be notified. (Activation Fee may apply. Number/Gateway may be lost.) 
 
 
 30 Days Overdue 
 Invoice sent to collection agency 
 
 
 
 Customers opting for paper statements will  ONLY receive initial invoice (day 1) and 1 Day Overdue notice. Paper statements cost $2.50/month/statement.

Invoice Statuses
Invoices follow stages which are draft, sent, unpaid, partially paid & paid, overdue. See below for description. 
 
 
 
 
 
 Status 
 Occurs When? 
 
 
 
 
 Draft 
 The invoice has been created and saved successfully with all the essential details. 
 
 
 Sent 
 The invoice has been sent to customers, or has been marked as Sent. 
 
 
 Unpaid 
 The invoice has been sent to customers, but the payment is yet to be received. This includes all invoices that are Overdue and Partially Paid. 
 
 
 Overdue 
 The invoice is past its Due Date, but the payment has not been received. 
 
 
 Partially Paid 
 A part of the invoice Total has been paid, but there’s still some Balance Due. 
 
 
 Paid 
 The invoice Total has been completely paid, either through online or offline payments.

What is a Retainer invoice?
A retainer invoice is a billing method where a customer pays a deposit upfront, which is then credited towards the total cost of the services or products provided. This deposit acts as a form of security for the service provider, ensuring that the customer is committed to the project. The retainer amount is typically used to cover any equipment or materials needed for the job, similar to a down payment or a deposit. By paying a retainer invoice, customers can reserve the services they need while also providing financial assurance for the service provider.