# Hosted PBX

# Cradle to Grave Overview

The Cradle to Grave feature is an extension of the existing Call Trace functionality that allows more users to troubleshoot issues by presenting high level info in plain English.

The Call Trace is a comprehensive listing of all technician information captured during a call. While this is useful for isolating problems, it's also more information than non-technical user generally needs. By presenting the Cradle to Grave information, non-technical users are empowered to see where a call may be failing and be able to fix or report the issue without escalating the issue.

If needed, the full Call Trace information is available by pressing the View SIP Flow button.

<div class="content-block" id="bkmrk-"><div data-v-4dd8ab52="">![](https://tawk.link/627d96257b967b11798f1def/kb/attachments/f-UEOyNlUM.png)</div></div>View Cradle to Grave Information

To observe the Cradle to Grave information, log into the Portal (with a scope of or higher than Call Center Supervisor) and navigate to the Call History.

<div class="content-block" id="bkmrk--1"><div data-v-4dd8ab52="">![](https://tawk.link/627d96257b967b11798f1def/kb/attachments/g7RwDQp8n1.png)</div></div>Click the icon to see the Cradle to Grave information for the specific call:

<div class="content-block" id="bkmrk--2"><div data-v-4dd8ab52="">![](https://tawk.link/627d96257b967b11798f1def/kb/attachments/kGZ9itp8H8.png)</div></div>Click the icon to see the Cradle to Grave information for the specific call:

# Schedule a Meeting

This article provides instructions on how to schedule a meeting for future use.

> Note: First time users must ALLOW the browsers Camera and Microphone permission request or your audio and video will not work. Camera permission are required for screen-sharing

<div class="content-block" id="bkmrk-schedule-a-meeting1."><div class="paragraph-block">  
Schedule a Meeting  
  
1. While logged into the PBX User Portal click on the Apps menu  
  
2. Select SNAP.HD Meetings to open the App.  
  
3. Click Schedule a Meeting  
  
4. Input your general meetings details  
  
5. Add People you want to Invite. You can select other system users or type in any external email address. The system will send these users an invitation email with the meeting details.  
  
6. When complete click Save</div></div><div class="content-block" id="bkmrk-"><div data-v-4dd8ab52="">![](https://tawk.link/627d96257b967b11798f1def/kb/attachments/mgzR9E2JTe.png)</div></div><div class="content-block" id="bkmrk--1"><div data-v-4dd8ab52="">![](https://tawk.link/627d96257b967b11798f1def/kb/attachments/HjYhS0wfG1.gif)</div></div>