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FCC Compliance/Abuse
Please be aware that any call originated on the DC Tech network is subject to inspection and investigation if the call is suspected of being fraudulent, abusive, or illegal. Calls meeting any of these criteria will be blocked. If these conditions are repeated,...
Making a Payment
Customers who are making payments on someone else’s behalf OR wanting to use the Plaid, Amazon Pay, Cash App, Apple Pay or Affirm integrations OR wanting to pay many invoices, may use this link to pay. https://buy.stripe.com/5kA6q0g8aasSf9CaEF Payments made on...
Invoices Reminders & Overdue Actions
Here is how invoices flow Day Action Day 1 Invoice created and sent out to customer on the first day of the month by email. 15 Days before Due Date Customer receives an email reminder. 5 Days before Due Date Customer receives an email reminder. 1 Da...
User Guide
Please click here to see the PBX_User_Guide.pdf.
Voice Network Redundancy
DC Tech operates what we refer to as an Active/Active Geo-Redundant Network.The concept is simple… spread infrastructure across multiple geographically dispersed locations and keep it all in sync. The execution however, is what’s borderline magic :).This metho...
Voice Network Details
DC Tech operates as a Active/Active Geo Redundant Infrastructure to best meet the needs of our partners and your customers. Below are the addresses and related IPs for different segments of the network. We recommend that you always use auto provisioning, an...
About Us Brochure
The images below displays our About Us Brochure. You can also learn more on our website at https://dctechit.com/about
Choosing Between Collect js & Collect Checkout
User Guide
Admin Guide
Please click here to see the PBX_Admin_Guide.pdf.
How to find the customer statement
Go to our website: https://dctechit.com/portal Click on Customer Portal Click on Billing Portal Login using email & password First screen will display the balance on your account. 6. Click on statements in the left menu 7. Change time frame and fi...
How to View & Pay Invoices
Method 1: Pay Invoices from email 1. Find and open email. 2. Click Pay Now. 3. Optional: If you prefer to make a partial payment, click "change" under amount to pay. Change amount, then click proceed. (May not be enabled, contact DC Tech if you need it ena...
Printing & Faxing Cost
Customers may email DC Tech when files are needed to be printed and may pickup. These files can be mailed for an additional cost. Per Page Black & White Color One Sided 10¢ 20¢ Two Sided 15¢ 25¢ Photo Paper: .17¢ 4*6 .69¢ 5*7 $2.09 8*10 **Pa...
Service Charges
Hourly Rate: $35.00. Trip charge does not include hourly rate. Trip Cost Zip Code $15 24325 - Dugspur24105 - Indian Valley $20 24343 - Hillsville24380 - Willis24313 - Barren Springs24312 - Austinsville $25 24301 - Pulaski24324 - Draper24381 - ...
Gift Certificates
Looking for the perfect gift for a loved one but not sure what to get? Look no further! Here at DC Tech IT, LLC, we offer gift certificates that are sure to make anyone's day special.Our gift certificates are a great way to show someone you care and give them ...
Accepted Payment Methods
We accept the following payment methods without a fee: Cash Credit/Debit Cards Check (No Third Party Checks) (Dated as received) Square Gift Cards DC Tech Gift Certificates Accepted with fee Paypal (Accepted with 3% fee) Klarna (Accepted with...
Invoice Statuses
Invoices follow stages which are draft, sent, unpaid, partially paid & paid, overdue. See below for description. Status Occurs When? Draft The invoice has been created and saved successfully with all the essential details. Sent The invoice has been ...
Coverage Areas
What areas do we service? Service Locations Serviced Internet Services available only in the U.S. with cellular coverage. Coverage determined via 2-week trial. Customer responsible for travel/shipping fees. Failover Internet Services available only in...