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User Guide
Admin Guide
Please click here to see the PBX_Admin_Guide.pdf.
Customer Portal
How to find the customer statement
Go to our website: https://dctechit.com/portal Click on Customer Portal Click on Billing Portal Login using email & password First screen will display the balance on your account. 6. Click on statements in the left menu 7. Change time frame and fi...
How to View & Pay Invoices
Method 1: Pay Invoices from email 1. Find and open email. 2. Click Pay Now. 3. Optional: If you prefer to make a partial payment, click "change" under amount to pay. Change amount, then click proceed. (May not be enabled, contact DC Tech if you need it ena...
Printing & Faxing Cost
Customers may email DC Tech when files are needed to be printed and may pickup. These files can be mailed for an additional cost. Per Page Black & White Color One Sided 10¢ 20¢ Two Sided 15¢ 25¢ Photo Paper: .17¢ 4*6 .69¢ 5*7 $2.09 8*10 **Pa...
Service Charges
Hourly Rate: $35.00. Trip charge does not include hourly rate. Trip Cost Zip Code $15 24325 - Dugspur24105 - Indian Valley $20 24343 - Hillsville24380 - Willis24313 - Barren Springs24312 - Austinsville $25 24301 - Pulaski24324 - Draper24381 - ...
Gift Certificates
Looking for the perfect gift for a loved one but not sure what to get? Look no further! Here at DC Tech IT, LLC, we offer gift certificates that are sure to make anyone's day special.Our gift certificates are a great way to show someone you care and give them ...
Accepted Payment Methods
We accept the following payment methods without a fee: Cash Credit/Debit Cards Check (No Third Party Checks) (Dated as received) Square Gift Cards DC Tech Gift Certificates Accepted with fee Paypal (Accepted with 3% fee) Klarna (Accepted with...
Invoice Statuses
Invoices follow stages which are draft, sent, unpaid, partially paid & paid, overdue. See below for description. Status Occurs When? Draft The invoice has been created and saved successfully with all the essential details. Sent The invoice has been ...
Coverage Areas
What areas do we service? Service Locations Serviced Internet Services available only in the U.S. with cellular coverage. Coverage determined via 2-week trial. Customer responsible for travel/shipping fees. Failover Internet Services available only in...
DC Tech Christmas Display
To learn more about the Christmas display you can visit: https://dctechit.com/christmas-display or call 276-444-0555
VPN Brochure
Listed below is our sales brochure for VPN (Virtual Private Network). Please email, chat or call to obtain an estimate.
PERS Brochure (Medical Alert)
Listed below is our PERS Devices (Personal Emergency Response Service) To learn more about the devices, visit our store at https://dctechit.com/pers
What is a Retainer invoice?
A retainer invoice is a billing method where a customer pays a deposit upfront, which is then credited towards the total cost of the services or products provided. This deposit acts as a form of security for the service provider, ensuring that the customer is ...
Merchant Resources
Here is some free resources from American Express for Merchants processing their payments. https://www.americanexpress.com/en-us/business/merchant/supplies/
Prohibited Use Cases and Industries (For Credit Processing Application)
Travel (for example: Airlines, Cruise Lines, Travel Agencies, Vacation Rentals, TourOperators, Travel Clubs); Online gambling, gaming, betting, sports forecasting, lotteries, card clubs, fantasy sports, and skill game merchants; Dating, companion or escor...
Installing Bill Connect
1. Login to the Merchant portal → Marketplace Apps → Bill Connect. 2. Click “Sign Up”. 3. Fill out the custom fields on the Onboarding page and click Submit. 4. Click on the "Go to Biller Genie" button. 5. Set a Password for Biller Genie and clic...